Securus Technologies is a company that’s been making great advances in recent years. The company, which is over 30 years old, focuses on technology in correctional facilities management. The company is best known for its communications products to help families connect with their loved ones who are incarcerated. Telephone calls, video chat, voicemail and messaging services are just a sampling of the services they provide. To maintain the highest standards of quality, value, and to stay ahead of the curve, Securus acquired many other companies over the years.
Most recently, Securus Technologies acquired GovPayNet. This was done shortly after the acquisition of JPay. Both companies specialize in financial products such as wire transfers and prepaid debit accounts. GovPayNet processes payments for governmental agencies and has been in business for well over two decades. Joining forces, these companies can make advances at an unprecedented rate.
Under the Securus Technologies family of brands, the range and availability of products continuously expand. JPay has come out with new technology such as wireless containment systems, which make it nearly impossible to make unauthorized cellular contacts from within the facility served. Tablet computers have also been made available to inmates for purchase. These devices allow for limited entertainment and educational software. The inmates have the advantage of being able to study while preparing to re-enter the workforce.
Recent advances have also been made in customer service. The company has earned accreditation from the Better Business Bureau, earning an “A+” rating. Nearly all customer service inquiries are resolved in one call, and the satisfaction rating is well over 95 percent. These numbers are impressive, especially considering the nature of the business. Keeping people in touch is what Securus Technologies does best. Through thoughtful innovation, and the best technology available, Securus is staying ahead of the competition to benefit everyone involved.